FAQ


Q

Why does the smart lock sometimes fail to recognize fingerprints?


A

Dirty fingerprints, wet, or overly dry fingers may affect recognition. Keep the fingerprint sensor and fingers clean.

Q

How do I choose a suitable door lock for home use?


A

Choose a lock based on the door material, usage needs (mechanical or smart lock), and budget.

Q

What should I do if the lock's surface coating peels off?


A

For minor peeling, use matching repair paint to touch up. For severe peeling, consider replacing the lock.

Q

What if the door doesn’t close properly after the lock is installed?


A

Check if the door frame and latch are aligned. Adjust the latch or door frame position if necessary.

Q

Can smart locks work without an internet connection?


A

Most smart locks support local operations, such as fingerprint or password access, and can function without an internet connection.

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