FAQ


Q

What should I do if the door lock hardware rusts?


A

Regularly clean the lock surface and apply anti-rust oil to key parts, avoiding prolonged exposure to moisture.

Q

What if the key is difficult to insert or pull out?


A

Rub graphite powder (from a pencil) onto the key, insert it into the keyhole, and rotate it multiple times to lubricate. Avoid using oil-based products.

Q

What should I do if the smart lock runs out of battery?


A

Replace the batteries promptly. Most smart locks have an emergency power supply interface that can be powered temporarily with a power bank.

Q

Why is the lock cylinder stuck or hard to open?


A

This could be due to debris inside the cylinder or insufficient lubrication. Try cleaning the debris and applying specialized lubricant.

Q

Why is the door lock handle loose?


A

It may be caused by loose screws or worn internal components. Tighten the screws with a tool or contact a professional for repair.

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